NATIONAL PARKS SERVICES
Improving the NPS online feedback systems.
INTRO
Currently the Nation Park system lacks an easy and efficient way for park visitors to give feedback to the park rangers and employees. Users turn to third party websites like Yelp to leave reviews, feedback, and complaints about their park experiences. However this information is not received by the park staff. This project seeks out to create a system for feedback that is easy and clear for users while also benefiting park employees. This new feature allows park goers to not only leave general reviews but also allows hazard and safety reports to easily communicate to park rangers if they experience a hazard or fault in said park.
1. The National Park service does not currently have an effect way to receive feedback from park goers.
2. Users cannot report hazards or concerns digitally to the park services nor can they leave reviews.
3. Unorganized and cluttered website is difficult for users to navigate.
4. People do leave reviews of National parks on Yelp.
STRATEGY:
1. National Parks needed a direct way to receive feedback from users.
2. The feedback solution needs to feel trust worthing to users.
3. Get feedback from users straight to the parks with no middle man.
4. National Park Services website needs to be more clear and easier to use.
SOLUTION:
A clear and easier to use updated NPS website with a report tab on the parks page.
SOULTIONS
